Faq
Hotel services
I have a reservation. What time is check-in and check-out?
Check-in is from 3:00 PM to 10:00 PM. Check-out is by 11:30 AM; late check-out is available upon request. This will be granted for a surcharge, subject to availability.
What time is breakfast?
Breakfast is available from 8:30 to 10:30 a.m., served in the circular breakfast room, and includes both sweet and savory options. Special requests for lactose intolerance and/or other allergies are available.
Is it possible to have breakfast to go?
Yes, we offer a breakfast box service for guests who plan to check out before 8:00 AM. This service does not require any additional charge.
Can I bring my four-legged friend to the facility?
Yes, dogs (small/medium sized) and cats are welcome at the Borducan. They are welcome in both the rooms and the restaurant. We just ask that you indicate this at the time of booking; the hotel fee is €15 for the entire stay.
Do you have a bike shelter?
No, we don’t have a locked bike shed. You can, however, park your bike inside the gate, but the area is not monitored.
Restaurant services
Do you have a vegetarian menu?
Yes, we offer vegetarian options for both lunch and dinner, and for the candlelit dinner, you can request a vegetarian menu when booking. Vegan options are not available; please contact us before booking if you require any changes.
I have allergies and intolerances. Is it possible to request modifications to the dishes?
Yes, we ask all guests to indicate any dietary needs at the time of booking. Please note that we can make modifications to almost all dishes on the menu, but we cannot guarantee complete contamination-free meals.
Does the Candlelight Dinner take place every evening?
Candlelight dinners are available every day of the week: the romantic setting, fresh flowers, and candlelight without any artificial light are all aspects that will make your evening special.
What are the restaurant’s opening hours?
For lunch, the kitchen is open from 12:30 to 2:00 PM. For dinner, the kitchen is open from 7:30 to 9:30 PM (from 8:00 PM on Friday and Saturday evenings). We only offer one sitting for both services.
Bar and cafe services
Do I need to book for the snack?
No, we don’t take reservations for snacks, either in the morning or afternoon. The bar is open from 8:30 a.m. onwards, except for special closures for events or when the restaurant is fully booked.
We do take reservations for aperitifs and the breakfast buffet. Reservations can be made on the website in the “Restaurant Booking” section.
I have intolerances/allergies, are there any alternative cakes?
Yes, our classic bar menu includes Torta Borducan, which is gluten-free; our lactose-free fruit jam tart; and our egg-free shortbread biscuits. For other intolerances, please let us know in advance.
Please note, however, that we cannot guarantee non-contamination for any of the above products.
Is it possible to book the bar for a birthday party?
Yes, we can reserve the fireplace room or the entire facility, depending on the number of guests. For private events and parties, please email us at info@borducan.com with all your requests.
In these cases we can also create personalized cakes.
Parking and shuttle service
We have a small parking area 100 meters from the hotel, reserved for hotel guests only. Please note that the parking area is unlit and unattended at night. It is located on Via Sommaruga.
For all the information on how to access the car parks, click here.
Shuttle Service (with advance reservation)
A taxi/shuttle service is available, upon reservation and subject to availability, for all restaurant and hotel guests. The service is available daily for the following areas: Varese city, Milan Malpensa Airport, and Milan Central Station.
Vouchers and gift certificates
How long do your vouchers last?
Vouchers are valid for 13 months from the date of issue and can be used daily, including weekends. Vouchers cannot be used after their expiration date. Vouchers must be surrendered to use.
E’ necessaria la prenotazione?
Reservations are not required for Snack Vouchers. Reservations are required for Aperitif, Lunch, and Dinner Vouchers, and can be made online at this page. For Romantic Getaway and Luxury Couple Vouchers, please email us at info@borducan.com, specifying a couple of dates you’re interested in.
Can I send a voucher directly to the recipient?
Yes, of course, just indicate the desired delivery address at the end of the purchase or in the notes section.
Can I buy online and collect from you?
Yes, of course, you can purchase all your favorite products online, and if you choose the “Collect at Borducan” option, you can come by anytime during our opening hours and pick up your pre-ordered products.
In this case, both the bottles and the baskets will be delivered to you in our logo bags and, upon request, tied with a gift ribbon.
Can I use the dinner voucher on Valentine’s Day?
Dinner and romantic getaway vouchers cannot be used on themed evenings such as Valentine’s Day or other evenings with special menus and programs. They also cannot be used on New Year’s Eve or on evenings with a fixed menu.
I have allergies or intolerances. Can I request menu changes even if I have a voucher?
Yes, of course. We always recommend communicating any allergies or intolerances in advance so we can offer an alternative menu.